brokenStones Support

Support Methods

brokenStones offer the followind support methods:

  • Phone Support
  • Email Support
  • Remote Support
  • Onsite Support
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Support Packages

Making IT work for your business we have a choice of support packages that reflect our clients’ IT needs. So, you only pay for the level of service that’s right for you, nothing more.

levels of cover are:

  • Pay As You Go
  • Lite
  • Standard
  • Premium
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Network Management

Outsource your network management to brokenStones and we will make sure you’ve got the latest Windows updates installed and we’ll keep an eye on your servers.

We will also check that no-one has been peeking around in your computers without your permission and make sure that your system security is in place and up to date.

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Help Centre

To Get Remote support right now click below.

We access your computer or server to see exactly what you see and even take control of your keyboard and mouse.

IT Support Network Management

Network Management

Outsource your network management to brokenStones and we will make sure you’ve got the latest Windows updates installed, we’ll keep an eye on your servers, check that no-one has been peeking around in your computers without your permission and make sure that your system security is in place and up to date.

Server/Backup Monitoring

Businesses that lose essential data often go out of business, whether that’s through IT failure, a disaster such as a fire or theft.

We strongly encourage all our clients, whatever their size of business, to take daily backups.  We can pro-actively monitor your server and critical systems for potential problems and ensure that your backups are running without any problems.  And, should you ever need to use your backup we will reinstall the data and get your system up and running again.

We have found instances where clients have assumed their previous IT services provider had set their backups to run automatically.  In actual fact no backups had been run for many months.  Don’t leave the future of your business to chance, contact us today!

Windows Updates (WSUS)

Security updates for servers and desktop PCs are generally released monthly by Microsoft.  brokenStones keeps up-to-date with security bulletins and will ensure that your system is up dated and protected.

Pro-active Security

It is essential to make sure your system security is at the appropriate level for your business and regularly updated.  Because security is so crucial to your IT support we’ve given security a dedicated section of its own, click here to find out more.